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Embroidery Central, Inc. BBB Business Review


+1 (800) 428-7606

© 2017 Embroidery Central

Embroidery.com Privacy Policy

Rev. April 27, 2016


Embroidery.com Privacy Policy
Embroidery Central, Inc.


Information we collect (hereafter referred to as "user information")

Information you provide - When you register with Embroidery.com you are prompted for personal information such as your name, contact information, email address, and account preferences). Some of this information is required to access features of Embroidery.com. For certain levels of service we also request credit card and other billing information.

Activity Logs - Activities (page visits, searches, downloads, etc.) are automatically logged by our servers. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser.

Information sharing

Embroidery Central shares user information with other companies or individuals outside of Embroidery.com in the following limited circumstances:

1. Embroidery Central may provide user information to trusted businesses or persons for the purpose of verifying licenses or ownership, fulfilling customer orders, providing direct technical support. Embroidery Central requires that these parties agree to process such user information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures.

2. Embroidery Central may provide user information to third-parties who establish an independent business relationship with Embroidery.com users. For example, Embroidery Central may provide information on third-party products and services through links on Embroidery.com, newsfeeds, email, or mail, etc. Users who request, purchase, or subscribe to these outside services establish a business relationship independent of Embroidery Central and this privacy policy. Embroidery Central may send or receive personal information from the third-party to facilitate the users request.

3. Embroidery Central has a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of Embroidery.com, its users, or the public as required or permitted by law.

Embroidery Central may share with third parties, certain pieces of aggregated, non-personal information, such as the number of users who use a particular service. Such information does not identify you individually.

Information security

Embroidery Central takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. Trusted business partners may be used to store this data and they are required to take these same measures.

Credit Card Processing & Encryption

Credit card payment information is received from the user and transferred to the payment processor using a secure encrypted connection. Only pages that send or receive payment or personal information are encrypted. Information about the exact encryption protocols being used are available in most web browsers. As a practice, Embroidery Central does not store full credit card numbers for more than a few seconds until the card has been successfully billed. After billing, credit card information is deleted except for the card type, expiration date, and last four digits (for reference) along with a transaction key provided by the credit card processing company. Customers are able to bill the same credit card without re-entering their credit card information. This is accomplished by using the transaction key provided by the credit card processor. Transaction keys are specific to a merchant account and would have no value to a potential hacker.

Minor exceptions to this practice may occur if there is trouble billing the credit card or card information is conveyed over the phone, for example.

Data integrity

Embroidery Central processes personal information only for the purposes for which it was collected and in accordance with this Policy. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary. Customers who receive login priviledges must provide an email address and verify that email is deliverable to that address.

Changes to this policy

Please note that this Privacy Policy may change from time to time. Each version of this Policy will be identified at the top of the page by its effective date.

Debra H.

I a m having trouble saving the link to my computer, it says I dont have permission to do this

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Heather B.

Hi, Debra. Can you please clarify what you are trying to do?

~Heather
info@embroidery.com

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Joy W.

I have been trying to order Wash away sheets and I can't seem to put the order thru

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Heather B.

Hi Joy,

I'm sorry for your trouble. I still see the Wash Away sheets in your shopping cart, so it appears that your order did not go through. Please try your order again by giving us a call (800-428-7606), OR try the following:

If possible, try your order on a different device (laptop, tablet, desktop computer, etc.) or a different browser (i.e., Chrome instead of Firefox).

Then, do the following: go to the shopping cart and press "checkout". Follow all of the prompts, making sure to press the green "use" button on the credit card page (next to the credit card you prefer to use). Then be sure to press the orange "complete purchase" button at the end of the process, as that is necessary in order to finalize your order.

Please let me know if you need further assistance.

~Heather
info@embroidery.com

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DELETED COMMENT

Lynne K.

3

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Lynne K.

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Heather B.

Lynne, is there something we can help you with? We'd be happy if you'd reply to my comment here, or you can contact us by email or phone (info@embroidery.com or 800-428-7606). I don't know why but you have posted quite a few blank messages. I'm not sure if that was on purpose or in error, but we do ask that you not post in that manner, as it fills up our message boards unnecessarily.

Thanks kindly.

~Heather
info@embroidery.com

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Joy W.

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Lynne K.

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Lynne K.

3
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Lynne K.

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DELETED COMMENT

Lynne K.

3

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Petra R.

My Order (Order# 968382)

Ich möchte gerne per Pay Pal zahlen

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Lynne K.

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Lynne K.

3
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Lynne K.

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Heather B.

Es tut mir leid Petra, aber wir akzeptieren nicht Pay Pal Zahlungen zu diesem Zeitpunkt. Möchten Sie Ihre Bestellung stornieren?

~Heather
info@embroidery.com

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Lynne K.

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Carolyn C.

My billing address is incorrect on your site but I cannot find where to change it. Please advise.

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Heather B.

Hi, Carolyn. Thanks for the question. You can follow this link...

https://www.embroidery.com/account.ec?Opt=AddressBook

Or, click on "Hello Carolyn" at the top of the page and then click on "Account Options" > "Address Book".

~Heather
info@embroidery.com

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Heather B.

Hi, Carolyn. Thanks for the question. You can follow this link...

https://www.embroidery.com/account.ec?Opt=AddressBook

Or, click on "Hello Carolyn" at the top of the page and then click on "Account Options" > "Address Book".

Make any changes you need to make at that time.

~Heather
info@embroidery.com

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Lynne K.

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Beverly B.

Do you take PayPal?

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Lynne K.

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Lynne K.

3

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Lynne K.

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Heather B.

No, we do not, Beverly. Sorry for any inconvenience.

~Heather
info@embroidery.com

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Lynne K.

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Patricia S.

I don't see any security for credit card usage.

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Darin Andersen

Hello Patricia, Thanks for your comment. We have updated the Privacy Policy with the following paragraph (please let me know if this answers your questions):

Credit Card Processing & Encryption

Credit card payment information is received from the user and transferred to the payment processor using a secure encrypted connection. Only pages that send or receive payment or personal information are encrypted. Information about the exact encryption protocols being used are available in most web browsers. As a practice, Embroidery Central does not store full credit card numbers for more than a few seconds until the card has been successfully billed. After billing, credit card information is deleted except for the card type, expiration date, and last four digits (for reference) along with a transaction key provided by the credit card processing company. Customers are able to bill the same credit card without re-entering their credit card information. This is accomplished by using the transaction key provided by the credit card processor. Transaction keys are specific to a merchant account and would have no value to a potential hacker.

Minor exceptions to this practice may occur if there is trouble billing the credit card or card information is conveyed over the phone, for example.

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Edeltraud E.

Vom-Konto ab buchen

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Heather B.

Es tut mir leid, Edeltraud, aber Embroidery.com ist nicht in der Lage, Geld von Ihrem Konto durch PayPal oder andere Methoden zurückzuziehen.

~Heather
info@embroidery.com

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Lynne K.

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