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© 2024 Embroidery Central


Rev. March 9, 2024

 

Embroidery.com Privacy Policy
Embroidery Central, Inc.

 

Information we collect (hereafter referred to as "user information")

Information you provide - When you register with Embroidery.com you are prompted for personal information such as your name, contact information, email address, and account preferences). Some of this information is required to access features of Embroidery.com. For certain levels of service we also request credit card and other billing information.

Activity Logs - Activities (page visits, searches, downloads, etc.) are automatically logged by our servers. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser.

Information sharing

Embroidery Central shares user information with other companies or individuals outside of Embroidery.com in the following limited circumstances:

1. Embroidery Central may provide user information to trusted businesses or persons for the purpose of verifying licenses or ownership, fulfilling customer orders, providing direct technical support. Embroidery Central requires that these parties agree to process such user information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures.

2. Embroidery Central may provide user information to third-parties who establish an independent business relationship with Embroidery.com users. For example, Embroidery Central may provide information on third-party products and services through links on Embroidery.com, newsfeeds, email, or mail, etc. Users who request, purchase, or subscribe to these outside services establish a business relationship independent of Embroidery Central and this privacy policy. Embroidery Central may send or receive personal information from the third-party to facilitate the users request.

3. Embroidery Central has a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of Embroidery.com, its users, or the public as required or permitted by law.

Embroidery Central may share with third parties, certain pieces of aggregated, non-personal information, such as the number of users who use a particular service. Such information does not identify you individually.

Information security

Embroidery Central takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. Trusted business partners may be used to store this data and they are required to take these same measures.

Credit Card Processing & Encryption

Credit card payment information is received from the user and transferred to the payment processor using a secure encrypted connection. Only pages that send or receive payment or personal information are encrypted. Information about the exact encryption protocols being used are available in most web browsers. As a practice, Embroidery Central does not store full credit card numbers for more than a few seconds until the card has been successfully billed. After billing, credit card information is deleted except for the card type, expiration date, and last four digits (for reference) along with a transaction key provided by the credit card processing company. Customers are able to bill the same credit card without re-entering their credit card information. This is accomplished by using the transaction key provided by the credit card processor. Transaction keys are specific to a merchant account and would have no value to a potential hacker.

Minor exceptions to this practice may occur if there is trouble billing the credit card or card information is conveyed over the phone, for example.

Data integrity

Embroidery Central processes personal information only for the purposes for which it was collected and in accordance with this Policy. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary. Customers who receive login priviledges must provide an email address and verify that email is deliverable to that address.

Data removal

Embroidery Central will deactivate accounts upon request which will eliminate all future correspondence and access to order history.  Embroidery Central will also honor requests to delete all personal information such as email, address, phone number, profile picture, and posts. 

Changes to this policy

Please note that this Privacy Policy may change from time to time. Each version of this Policy will be identified at the top of the page by its effective date.


Roberta B.

How do I download tool shed

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Leah W.

Hi Roberta,

I just sent an email to the email address on file with some video instructions on downloading tool shed. I hope this helps. Have a great day!

Leah W.
[email protected]

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Ellen D.

I am a digitizer. How can I sell my designs on your site?

Thank you

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Leah W.

Hi Ellen,

Thank you for your interest. Is there a place where I can find examples of your work to show to my manager to see if we would be interested? Please let us know if you have any questions, and have a great day!

Leah W.
[email protected]

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Marline D.

I’m just a newbie ! Hello I’m hoping that I will learn

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Leah W.

Hi Marline,

Congratulations on entering the embroidery realm! We are excited to have you as part of our stitching community. Be sure to check out our sections for Community and Education if you're just getting started. I hope this information helps! Feel free to let us know if you have any questions, and have a great day!

Hand Embroidery Community and Education
Machine Embroidery Community and Education

Leah W.
[email protected]


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Elizabeth B.

How to cross stitch pillows and put together What do I need to buy Do I need a back and a plan front I talking about the throw pillows

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Donnett H.

Hi Elizabeth

I am not sure exactly what your question is. Do you you have finished a cross stitch piece and would like to make that into a pillow? Currently I do not have any videos or instructions on how to do that. . However I did go on to YouTube and they have several tutorials on there I just typed in “how to make a pillow with cross stitch”. I would recommend going to YouTube and checking out what they have, but feel free to let me know if you have any other questions.


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Chrisandra B.

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Lyn M.

Does Hemingworth have variegated colors?

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Heather B.

Thanks for the question, Lyn. Yes, Hemingworth does have variegated colors. Here's a link:

https://www.embroidery.com/product.ec?productsetID=81471

~Heather
[email protected]

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henny n.

jeg kan bare ikke finde ud af at få mønsteret over på en diskette.

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Heather B.

Hi, Henny. We have two different ways of downloading. Here are links to both instructions:

https://www.embroidery.com/download-one-design.ec
https://www.embroidery.com/help.ec?docid=2894&efid=1245

~Heather
[email protected]

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HOLLY H.

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Lenore P.

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Gloria P.

How can I cancle my account

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Heather B.

Hi, Gloria. Thanks for the request. Your Embroidery.com account has been deactivated at this time.

~Heather
[email protected]

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madison i.

Does paypal accepted? ...

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Heather B.

I'm sorry but we do not accept PayPal at this time. Sorry about that, Madison.

~Heather
[email protected]

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Imogene A.

Can I return size 14 needles and order size 16 needles? I am having trouble wiht a denim project.

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Heather B.

Hi, Imogene. Thanks for the request. I am emailing you some information on your order.

~Heather
[email protected]

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Delores V.

I really like my purchases. Only question is how long do you keep them so i can come back to use again

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Heather B.

Thanks for the question, Delores. For your convenience, designs are available within your download center for as long as you have an active account with Embroidery.com. Below are some circumstances which you designs may no longer be available.

1. The product is available as physical media only (CD, card, or memory stick).
2. An outstanding bill has not been resolved.
3. There is no activity on the account for 2 years or more.
4. The design vendor requests that the design be removed from Embroidery.com. You will usually be notified by E-mail if this is about to happen.

~Heather
[email protected]

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Lecia M.

I was wondering if you ever thought about doing the freestanding lace temples. The ones that look like buildings and you can put a tea light in them?

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Heather B.

Thanks a fun idea but not one we would able to be offer at this time. Sorry about that, Lecia.

~Heather
[email protected]

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Patricia L.

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Patricia L.

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Debra H.

I a m having trouble saving the link to my computer, it says I dont have permission to do this

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Heather B.

Hi, Debra. Can you please clarify what you are trying to do?

~Heather
[email protected]

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Joy W.

I have been trying to order Wash away sheets and I can't seem to put the order thru

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Heather B.

Hi Joy,

I'm sorry for your trouble. I still see the Wash Away sheets in your shopping cart, so it appears that your order did not go through. Please try your order again by giving us a call (435) 755-0486, OR try the following:

If possible, try your order on a different device (laptop, tablet, desktop computer, etc.) or a different browser (i.e., Chrome instead of Firefox).

Then, do the following: go to the shopping cart and press "checkout". Follow all of the prompts, making sure to press the green "use" button on the credit card page (next to the credit card you prefer to use). Then be sure to press the orange "complete purchase" button at the end of the process, as that is necessary in order to finalize your order.

Please let me know if you need further assistance.

~Heather
[email protected]

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Lynne K.

3

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Lynne K.

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Heather B.

Lynne, is there something we can help you with? We'd be happy if you'd reply to my comment here, or you can contact us by email or phone ([email protected] or (435) 755-0486). I don't know why but you have posted quite a few blank messages. I'm not sure if that was on purpose or in error, but we do ask that you not post in that manner, as it fills up our message boards unnecessarily.

Thanks kindly.

~Heather
[email protected]

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Joy W.

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Lynne K.

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Lynne K.

3
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Lynne K.

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DELETED COMMENT

Lynne K.

3

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Petra R.

My Order (Order# 968382)

Ich möchte gerne per Pay Pal zahlen

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Lynne K.

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Lynne K.

3
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Lynne K.

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Heather B.

Es tut mir leid Petra, aber wir akzeptieren nicht Pay Pal Zahlungen zu diesem Zeitpunkt. Möchten Sie Ihre Bestellung stornieren?

~Heather
[email protected]

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Lynne K.

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Carolyn C.

My billing address is incorrect on your site but I cannot find where to change it. Please advise.

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Heather B.

Hi, Carolyn. Thanks for the question. You can follow this link...

https://www.embroidery.com/account.ec?Opt=AddressBook

Or, click on "Hello Carolyn" at the top of the page and then click on "Account Options" > "Address Book".

~Heather
[email protected]

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Heather B.

Hi, Carolyn. Thanks for the question. You can follow this link...

https://www.embroidery.com/account.ec?Opt=AddressBook

Or, click on "Hello Carolyn" at the top of the page and then click on "Account Options" > "Address Book".

Make any changes you need to make at that time.

~Heather
[email protected]

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Lynne K.

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Beverly B.

Do you take PayPal?

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Lynne K.

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Lynne K.

3

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Lynne K.

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Heather B.

No, we do not, Beverly. Sorry for any inconvenience.

~Heather
[email protected]

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Lynne K.

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