Hi G C.
I suggest contacting the seller for help. They might have used a finer thread for the eye detail, and they could tell you if they did. I also suggest doubling your stabilizer if you are using only one sheet. This may help to stabilize the dense stitches in that area to a point where they will turn out more satisfactorily.
Hi G C.
Hi Kirsten, thank you for your help. The seller adjusted the design for me and I doubled the stabilizer. The eyes look much better now.
That's super! Thanks for letting us know :)
Hi Shanna, I just checked our compatibility chart, and unfortunately it looks like we don't have a monster hoop that is compatible to this machine. Sorry for any inconvenience. Have a great day!
Hi, Meg. We generally call that "stabilizer". Stabilizer recommendations vary depending on your fabric. For instance, if you are doing a t-shirt, a piece of cutaway stabilizer would be recommended, but if you are stitching on a non-stretch cotton, a piece of tearaway stabilizer may be sufficient. Here's a link to a video to get you started:
P.S. If you need a recommendation for a specific fabric, please let us know.
When you upload a design, if it is ion a USB drive, if you are disconnecting the USB cable to insert the USB stick, that will disconnect the machine from the computer.
When you upload a design, it needs to have been unzipped, and in the .pes or .dst format that your machine recognizes. The design should also be 3.93 inches or less in size and saved with that hoop size, with no special characters in the file name. If uploading designs has worked in the past, check if your machine's memory might be too full to take another design. Upload less than 12 designs at a time. It's also possible that a cable has come disconnected on the inside of your machine. If that's the case, it will need to see a technician.
Hi, Ruth. Unfortunately, buying a new hoop does not expand your machine's actual sewing area. It is programmed to embroider in a 4"x4" sewing area, which will not change unless Brother offers a machine upgrade that allows you to expand that area. You would need to check with them to see if that is the case.
Alternately, if you own software such as Embrilliance Essentials or Embrilliance Enthusiast, you can embroider larger designs using the multi-position function. If you're interested, you can read more here:
Hi, Kimberley. I'm glad you found us!
Not having seen the monogram you are asking about, I'll just give my best guess. If it were me, I would to a test sewout, embroidering the monogram first, followed by the frame. If you want to do both at once, you would need to combine the designs first in some embroidery software. If you don't have software that combines designs, a good one we carry is Embrilliance Essentials. It's just a good all around software that I'd recommend to any embroiderer.
I hope that helps and please let us know if you need anything else.
Thanks for the question, Cecilia. If you're looking for a blank card, we carry the Ultimate Card, which is available for purchase:
If you are looking for pre-loaded design cards, you can check websites such as Brother's Ibroidery website:
Hi Kimberly, What I do is use Embrilliance software. If it's just text you want, download Embrilliance and don't add a serial number. That way you're using the free, text-only mode. You will find a .bx font that matches what you want to do (many companies offer them, often with freebies), type in a whole paragraph on your computer and save it to the .pes for your SE-400. Then you can use the computer connection to send that pes paragraph to your machine for stitching.
This link has two videos that show how you do it:
Hi, Ann. Thanks for the question. I would guess that the SE1800 is a newer machine so there is not as much information out there as is on other machines. I have been able to do research and add an information page to our site: