Customer Service & Support

HOW MAY WE HELP YOU?

	Phone Toll Free: +1 (800) 428-7606 Local:+1 (435) 755-0486 Customer Services Hours 9:00am-5:00pm M-F Mountain Standard Time Email info@embroidery.com Mailing Address 1638 North 200 West Suite G Logan, UT 84341 Online Meeting Link:	It's a big Internet out there, and with many websites it's almost impossible to reach a "real" person who can help you. But Embroidery.com is different. Our customers have learned that our Customer Service Department stands unequaled in friendliness, helpfulness, and efficiency. Our goal is to help you have a positive shopping experience on Embroidery.com, and we are ready and eager to help you with any questions or concerns you may have. So if you need us, please contact us--we're "real" people, we really care about our customers, and we are here to help you.

"I use the Internet for just about everything. You have an excellent site, with ease to use and fabulous selection. Your response to any inquiries, comments, suggestions, or complaints is by far one of the very best on the Internet. By phone, you're much more helpful than most . . .you are ALL terrific!!!!!" -- Jan in Montana

"Hi folks -- I don't know if I' ve ever told you what a great service you are to my business. If I am helped I can't imagine how many other small, out in the middle of nowhere little shops enjoy your service. Keep up the great service, prices, and selection." -- Nancy in New York

"I just wanted to say in this note that embroidery.com continually amazes me. There are always new designs being added and the convenience is incredable. I am so pleased with your site...I think everyone who embroiders should look to you guys first! When I want something specific, I always go to you first. I actually purchased a couple of patterns from another site,at the request of a customer, who was standing there waiting for the designs to arrive...much to my chagrin, it took till the next day before they were emailed to me. I really do appreciate the fact that you pre-approve your customers and email immediately. One of the things about my little business, is that I try to get orders out as quickly as possible & your stuff is here right away! As an afternote, I appreciate the availability to critique the different designers. I live in British Columbia in a small town that is 3 hrs from the nearest city...and even in the city, I couldn't find embroidery stuff. Your site has opened up a whole new aspect to my little home sewing business. ....with the Internet, we truly are only a mouse click away! " -- Marcy in British Columbia

"I want to congratulate you on your wonderful web site. Unless I have a complaint, I rarely write to companies. In all fairness, it seems appropriate to express appreciation to companies like yours. Like most of my friends, when I want something, I want it yesterday. To be able to go to Embroidery.com at 11 p.m. (or later!!), browse through your designs and download them immediately is shopping heaven for me. Your constant flow of new designs, your bargain introductory prices, your very, very beautiful, very, very usable free designs are reason enough to check your page frequently. The ability to download the same design again and again has saved me hours and hours of searching for that same design or searching for the color sequence. I have never had a problem downloading, I have never had a question (sent to your convenient e-mail address) go unanswered for more than a few hours, I have never had to worry about whether I downloaded in .pcs for my Pfaff 7570 or in .pes for my Brother 8200 because I can get it fresh from your site, no matter what. " -- Janice in Florida

More Comments

Mary B.

where do I find the serial number so I can finish installing Essentials on my computer?

06/28/19 08:49 am MST

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Darin Andersen

When purchased from Embroidery.com, the serial number is delivered by email and is available in your online archive or order history. If you are trying out a limited number of features, you can leave the serial number blank and use it in "express mode" for free.

06/28/19 05:26 pm MST

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Celena D.

I bought Stitch Artist 3 and even though I installed all the serial #'s the image button to import .jpeg is not anywhere on there. I'm missing several options

04/14/19 02:15 pm MST

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Kirsten S.

Hi Celena,

Thank you for writing. You may find it helpful to close the program and shut down and re-start your computer. Then re-open your Embrilliance program. If you still do not see all the expected options, open a support ticket with Embrilliance, here: http://www.embrilliance.com/osticket/open.php
They are very responsive and will solve this with you.

Thanks,
Kirsten

04/17/19 07:32 am MST

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Snoopy

they are great i email then and ten minutes later. they answer me they solve the problem, great company

04/12/19 10:25 am MST

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Sallie T.

My Thumbnailer is working now! Thanks to everyone involved that helped me!

04/03/19 08:44 am MST

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Heather B.

That's so great to hear. Thanks for letting us know, Sallie!

~Heather
info@embroidery.com

04/03/19 10:16 am MST

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