HOW MAY WE HELP YOU?

Thanks for getting back to me, Mychelle.

Hemingworth polyester thread is the strongest type of thread and it has proven to be durable and colorfast in many situations. However, we don't know specifically how it would do on a motorcycle seat using an industrial sewing machine, since we don't have first hand experience with that. Posting on the Hemingworth facebook page might yield more information: https://www.facebook.com/HemingworthThread/

Sincerely,

~Heather
info@embroidery.com

Which thread, Mychelle? (We carry many, many types of thread :) .)

~Heather
info@embroidery.com

Hi April,

The procedure will vary depending on which Embrilliance modules you have and what you are trying to do with the image.

Generally, Embrilliance programs read embroidery designs, and not images.

However if you have Embrilliance StitchArtist, you can open an image to trace over as you digitize for embroidery.

Like this:

https://www.google.com/url?sa=t&source=web&rct=j&u...

If that's not what you are trying to do, let me know.

Hi, Donna. We received an email from you with this same question and will respond to you via email with the information you are requesting.

~Heather
info@embroidery.com

OK. Thank you

You're welcome.

~Heather
info@embroidery.com

HI I got the email but no answer, in the previous post I said thanks you for going to sending me a email with the answer. Sorry for the confusion, I just need the difference between the the two spacers

Hi, Donna. My co-worker, Jeanne, sent you a response. She copied me on the response so I know she sent it. I'll send you a new copy of the email. You should receive it in the next few minutes from heather@embroidery.com. Please feel free to respond to me or Jeanne if you have questions.

~Heather
info@embroidery.com

HI, I would like to order your large cross stitch frame, XLARGZ FS001, UPC 843219046663, How much is going to cost to be send to Australia.?

thank you Yolanda

No problem, Yolanda. Item FS001 would cost $141.10 (USD) to ship to Australia. It comes with 30" rods. Important note: We're very sorry but we can't ship 48" rods to Australia due to Australian mail length restrictions. If you are handy and want supplies and instructions on assembling your own 48" rods, please let us know.

~Heather
info@embroidery.com

HI , Heather thank you for your reply. I have order the cross stitch frame ,would I be able to get the right size screws from you , for the rods don't know if I'm able to get it from here and I what to make sure that they will be the right one for the frame .

Than you

Thanks for the reply, Yolanda. Your order is currently on hold until I hear back from you. To assemble 48" rods, you will need tape for rods and four hanger bolts. Do you want me to add those to your order? We can send you instructions, which we are currently putting together. You would also need to source a hanger bolt driver and a pair of 48" wooden dowels locally.

~Heather
info@embroidery.com

Hi, Sorry for writing back ,is the XLARG is the "48 "?

Yes, most Embroidery.com products can be shipped to Australia. A few items ship only to the USA and Canada. Any shipping restrictions will be listed on each product information page at Embroidery.com.

~Heather
info@embroidery.com

Good to hear, thanks for the feedback, Sara.

~Heather
info@embroidery.com

Oh, you're so very welcome, Cheryl. Thanks for the feedback. We're glad to hear about your positive experience and welcome back to the world of cross stitch!

~Heather
info@embroidery.com

Hi, Anne. You should have received an email within the last couple of days notifying you that your order has an additional delay, with a new expected ship date of 3/31/2021. We are sorry for this additional delay. Please let us know if you need further assistance with this order.

~Heather
info@embroidery.com

Hi, Gillian. We're sorry you're having trouble. Yes, we do accept orders from the UK. I checked the products you have in your shopping cart and they do not have shipping restrictions. I'd recommend restarting your device, double checking that your shipping address is exactly correct and all pertinent fields are filled out, and re-trying your order. If you still have trouble, please let us know.

~Heather
info@embroidery.com

Hi, Rita. In most instances, we offer both USPS and UPS options. It looks like you are ordering a Sticky Hoop. I'm sorry but we can't ship that any faster. It is shipping from Designs in Machine Embroidery in Texas and they are still delayed in shipping due to affects of the recent unexpected ice storms. Sorry about that.

~Heather
info@embroidery.com

Hi there,

If you have installed Perfect Stitch Viewer, and need a code to put in, please see your Downloads page. There, you will find your license key. Copy that code and enter it into the form.
Re-start your computer.

After that, you actually won't need to open Perfect Stitch Viewer. It will begin working right away. To see that, just open any folder on your computer where you have embroidery designs. They will be displayed as images. That's Perfect Stitch Viewer at work.

Perfect Stitch Viewer also comes with Embroidery Tool Shed, if you didn't already have it. It's a free software from the makers of Perfect Stitch Viewer. It allows you to print, size, rotate, merge, and change colors on your designs.

Here's a link to a video showing you how that works:
https://www.embroidery.com/faq-perfect-stitch-view...

Hi, Laurie. Your order was shipped on 2/25/2021 and is still in transit. Your tracking was updated on 3/4/2021 to say "In Transit, Arriving Late
Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility." This is a very normal message from USPS these days and just means your package will be arriving later than expected. Please be patient as we still expect that you will receive it. If you are in urgent need of these items, you may re-order, using a different mail method, and then return these items when they arrive. Otherwise, please let us know if your package does not arrive within the next 1-2 weeks.

~Heather
info@embroidery.com

Hi, Irene,

Thank you for reaching out to Embroidery.com with your question. I sent you an email on February 24th with some more information on how we can move forward with your order. Feel free to give us a call or respond to the email, and we will make sure to get you taken care of. Again, thanks for reaching out! Have a wonderful day.

~Leah W.
info@embroidery.com

Hi, Ivan. We have ability to order Wichelt's Amber/Toasted Almond 28ct Linen but it is currently out of stock. It would take about 4-5 weeks to order a piece in. If you're still interested, please email your request to heather@embroidery.com and I can send you an invoice to pay from.

Sincerely,

~Heather
info@embroidery.com

Hi, Virginia. We would recommend being careful when sizing designs. We recommend sizing no more than 15% larger, but if you need to size more than that, we highly recommend doing a test sewout to make sure you are happy with the results.

As far as how to size, most machines have sizing capability (see your owner's manual for more information) or you can use sizing software such as Embrilliance Essentials. https://www.embroidery.com/product.ec?productsetID=184633

Please let us know if you need further assistance.

~Heather
info@embroidery.com

Thanks for the question, Lois. Hemingworth thread can be purchased without the case and stopper through the following webpage here at Embroidery.com:

https://www.embroidery.com/Hemingworth-RecycleDiscount.ec

We hope this helps!

~Heather
info@embroidery.com

Embroidery.com does not offer any pixie patterns for download in PDF format, Janee. Sorry about that.

~Heather
info@embroidery.com

Hi, Stephany. We're sorry for your trouble. I have replied to the email you also sent us with an update on this missing item.

~Heather
info@embroidery.com

We will try to honor your request, Betty. I have added a needleminder to your order and moved it into "backordered" status. It has already been prepped for shipping, however, so our apologies if we're not able to do so.

~Heather
info@embroidery.com

Hi, Brenda,

Thanks for the question. Are you using Chrome OS or Windows 10? Also, what Embroidery viewer are you using? The answers to these questions will help me know best how to be of assistance. Thanks!

~Leah L.
info@embroidery.com