Many of our designs do actually come in .VP3 format, Laura. If there are any that you're not seeing if .VP3 format, please email me which one(s) at heather@embroidery.com and we'll be happy to get them added in .VP3 format.

~Heather
info@embroidery.com

We're sorry you found the site confusing. Thank you for the feedback.

~Heather
info@embroidery.com

We are very sorry but we do not offer payment via PayPal at this time, Lenore.

~Heather
info@embroidery.com

Hi Dorothy. Thanks for writing and for the kind words about our site. We do not have any current coupon codes to give out. Those usually come from sources such as a friend who might give you a gift certificate. Thanks for the question.

~Heather
info@embroidery.com

Thank you for the messages, Amber. Our apologies for the delay. We have been very busy helping other customers. We are able to assist you and are sending you an email and voicemail with more information on how we can resolve your issue. Please watch for those.

~Heather
info@embroidery.com

Thanks for you the question, Kim. The disk you received with your order is just a small CD with the designs you ordered on it. It will work in most tray style CD drives. Just place it into the center of your CD tray (usually you can drop it right into the recessed area) with the silver side down. Your computer will read it as it will any traditional CD. If you have a slot style CD drive, you may need to purchase an adapter ring. ALTERNATELY, you can simply download the designs from Embroidery.com instead and skip using the CD altogether. (See instructions below.)

~Heather
info@embroidery.com

Download Instructions (entire order):

1) Login at Embroidery.com.
2) Go to "My designs" under your name on our home page.
3) Click on one of the designs you would like to receive, and you will see the option to download one of its formats.
4) To download all of the designs in one zip file click "view or download all items in order"
5) This will give you the order number.zip. Click on that.
6) Next choose the machine embroidery format you would like to have for the order.
7) This will create the zip file for you, and you can then click on the "Download Zip File" icon which appears.
8) After you do that, the image "delivering zip file" will appear. Now you just need to check your downloads folder, and there will be your zip file of embroidery designs.
9) You will then right click on the file to find your "extract" or "unzip" option.
10) This last step will look a little different on your computer, depending on which unzipping software is normally used, but just look for the word "extract", and you will find what you need.

Download Instructions (single files):

1) Login at Embroidery.com.
2) Hover over "Hello [Your Name] (Account)" at the top of the page.
3) Click on "My Designs."
4) Click on the design you want to download.
5) Click on "Details/Download." You will see a list of files in various formats.
6) Right click on the file in your format and choose "Save Link As" or "Save Target As". Select your Flash Drive/USB Stick (or other location you'd like to save to) from the list. Click "Save." (If you're on a Mac, do this instead: click on the file in your format and then choose "save" or "okay" if prompted; otherwise, your file will automatically save to your computer. You'll need drag it from your computer and drop it onto your stick/thumb drive.)
7) Repeat for any additional designs.

Hi, Carol. I am seeing our numbers in full above. If you are looking elsewhere, please clarify. Our numbers follow:

Phone
Local: (435) 755-0486
Toll Free: (800) 428-7606

You have NOT placed any orders with Embroidery.com at this time. If you still want your order, you will need to try it again, either online or by calling us (see numbers above). CORRECTION: I now see that you have two accounts with Embroidery.com. I have deactivated the duplicate account and do see that you successfully ordered with us on 5/2/2020. I will email you a copy of your order confirmation. Your order is expected to be shipped on or around 5/21/2020, as we indicated when you placed your order.

~Heather
info@embroidery.com

The license you purchased allows you to use this on both your Mac and PC. Here is the download page. Enter the same serial number and you are up and running on your Windows PC. The Mac Cataline requires you to grant "Full Disk Access"

Thank you for your reply. I have downloaded and installed the windows version and it works perfectly. However I have again reinstalled the Mac version carefully following the instructions but when I run it the machine files only show the embrilliance logo. As I now have a functioning system I am not too worried.

Thank you again for your help.

Hi John, I'm glad you have the option to use your windows machine. At this time, I don't know of a sure-fire method to get thumbnailer to consistently work with Catalina on the Mac. It has worked for some and not others. There is a discussion on Embrilliance forums about it here. I think it is great that Embrilliance works on both Mac and PC AND they offer a money-back guarantee. JUST IN CASE :)

Hi, Faith. I understand someone from our company has been or will be in touch with you on this. Please let us know if you still need assistance.

~Heather
info@embroidery.com

We do not, Debby. The closest thread we carry would be this one by Madeira, if it is of interest:

https://www.embroidery.com/product.ec?productID=64117

~Heather
info@embroidery.com

Oh, you're sure welcome, Dana. Thanks for the feedback and best wishes to you in this time!

~Heather
info@embroidery.com

Hi, Noor. You emailed us over the weekend when we are closed. We are now open for the week and will email you a response by the end of our business day. Thanks for the followup.

~Heather
info@embroidery.com

We're sorry you had trouble searching for Madeira rayon thread on our site, Barbara. Thanks for the feedback. If you are still interested, we do indeed carry Madeira rayon thread. Here is a direct link to the two available sizes:

https://www.embroidery.com/popular-madeira-rayon-40-200m-spool.ec?efid=317
https://www.embroidery.com/Madeira-Rayon.ec?efid=317

~Heather
info@embroidery.com

Salut, Jeannine. Je ne vois aucune raison à votre problème de paiement. Veuillez réessayer, vérifiez auprès de l'émetteur de votre carte ou essayez une autre carte en ce moment.

~Heather
info@embroidery.com

Thanks for the request, Janice. I think I've been able to fix that for you. The billing address should be the Roland Road address, correct?

~Heather
info@embroidery.com

Yes, that's correct. :)

Great, you're all set, then. Please let us know if you need further assistance.

~Heather
info@embroidery.com

Thanks for contacting Embroidery.com. We're sorry for your trouble. Please follow the step-by-step download instructions below. If you are trying to open the files on your computer, you will need embroidery software to do so. If you don't have embroidery software, it is normal for computers to attempt to open the files with software such as Microsoft Word, Adobe Reader, or Notepad. You will either need to install embroidery software OR to save the files directly to a flash drive and take the flash drive immediately to your embroidery machine. Do NOT choose to open the files or double click on them on your computer or you will get the same Adobe message. If you need a recommendation of embroidery software, I can recommend Embrilliance Essentials, which we carry at Embroidery.com.

~Heather
info@embroidery.com

Download Instructions (single files):

1) Login at Embroidery.com.
2) Hover over "Hello [Your Name] (Account)" at the top of the page.
3) Click on "My Designs."
4) Click on the design you want to download.
5) Click on "Details/Download." You will see a list of files in various formats.
6) Right click on the file in your format and choose "Save Link As" or "Save Target As". Select your Flash Drive/USB Stick (or other location you'd like to save to) from the list. Click "Save." (If you're on a Mac, do this instead: click on the file in your format and then choose "save" or "okay" if prompted; otherwise, your file will automatically save to your computer. You'll need drag it from your computer and drop it onto your stick/thumb drive.)
7) Repeat for any additional designs.

Hi, Gerry. You can find out by clicking on the tracking link in shipment confirmation email we sent you. I'll re-send you a copy in case you missed it. Please do note that there is usually a 24 hour lag before your package is received by the post office and is trackable.

~Heather
info@embroidery.com