Terms of Service
Embroidery.com Privacy Policy| HOW MAY WE HELP YOU? | ||||||
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Phone Phone: (435) 755-0486 |
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It's a big Internet out there, and with many websites it's almost impossible to reach a "real" person who can help you. But Embroidery.com is different. Our customers have learned that our Customer Service Department stands unequaled in friendliness, helpfulness, and efficiency. Our goal is to help you have a positive shopping experience on Embroidery.com, and we are ready and eager to help you with any questions or concerns you may have. So if you need us, please contact us--we're "real" people, we really care about our customers, and we are here to help you. |
| "I use the Internet for just about everything. You have an excellent site, with ease to use and fabulous selection. Your response to any inquiries, comments, suggestions, or complaints is by far one of the very best on the Internet. By phone, you're much more helpful than most . . .you are ALL terrific!!!!!" -- Jan in Montana |
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| "Hi folks -- I don't know if I' ve ever told you what a great service you are to my business. If I am helped I can't imagine how many other small, out in the middle of nowhere little shops enjoy your service. Keep up the great service, prices, and selection." -- Nancy in New York |
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| "I just wanted to say in this note that embroidery.com continually amazes me. There are always new designs being added and the convenience is incredable. I am so pleased with your site...I think everyone who embroiders should look to you guys first! When I want something specific, I always go to you first. I actually purchased a couple of patterns from another site,at the request of a customer, who was standing there waiting for the designs to arrive...much to my chagrin, it took till the next day before they were emailed to me. I really do appreciate the fact that you pre-approve your customers and email immediately. One of the things about my little business, is that I try to get orders out as quickly as possible & your stuff is here right away! As an afternote, I appreciate the availability to critique the different designers. I live in British Columbia in a small town that is 3 hrs from the nearest city...and even in the city, I couldn't find embroidery stuff. Your site has opened up a whole new aspect to my little home sewing business. ....with the Internet, we truly are only a mouse click away! " -- Marcy in British Columbia |
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| "I want to congratulate you on your wonderful web site. Unless I have a complaint, I rarely write to companies. In all fairness, it seems appropriate to express appreciation to companies like yours. Like most of my friends, when I want something, I want it yesterday. To be able to go to Embroidery.com at 11 p.m. (or later!!), browse through your designs and download them immediately is shopping heaven for me. Your constant flow of new designs, your bargain introductory prices, your very, very beautiful, very, very usable free designs are reason enough to check your page frequently. The ability to download the same design again and again has saved me hours and hours of searching for that same design or searching for the color sequence. I have never had a problem downloading, I have never had a question (sent to your convenient e-mail address) go unanswered for more than a few hours, I have never had to worry about whether I downloaded in .pcs for my Pfaff 7570 or in .pes for my Brother 8200 because I can get it fresh from your site, no matter what. " -- Janice in Florida |
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| More Comments | ||||||
Hi, Irene,
Thank you for reaching out to Embroidery.com with your question. I sent you an email on February 24th with some more information on how we can move forward with your order. Feel free to give us a call or respond to the email, and we will make sure to get you taken care of. Again, thanks for reaching out! Have a wonderful day.
~Leah W.
info@embroidery.com
Hi! I'm looking for a fabric: 28ct linen cashel vintage country mocha 18in x 27in by Zweigart or 28ct linen Amber (toasted almond) 18in x 27in by Wichelt. Do you have one of those fabric? Thank you!
Hi, Ivan. We have ability to order Wichelt's Amber/Toasted Almond 28ct Linen but it is currently out of stock. It would take about 4-5 weeks to order a piece in. If you're still interested, please email your request to heather@embroidery.com and I can send you an invoice to pay from.
Sincerely,
~Heather
info@embroidery.com
I am looking for designs bigger than just 2" and 3". How do you enlarge the patterns I have already purchased?
2 and 3 inches are just too small for bath towels. Virginia ginmiller@hotmail.com
Hi, Virginia. We would recommend being careful when sizing designs. We recommend sizing no more than 15% larger, but if you need to size more than that, we highly recommend doing a test sewout to make sure you are happy with the results.
As far as how to size, most machines have sizing capability (see your owner's manual for more information) or you can use sizing software such as Embrilliance Essentials. https://www.embroidery.com/product.ec?productsetID=184633
Please let us know if you need further assistance.
~Heather
info@embroidery.com
I was wondering how the order hemmingworth thread without the case and stopper. I have a few empty spool I can use?
Thanks for the question, Lois. Hemingworth thread can be purchased without the case and stopper through the following webpage here at Embroidery.com:
https://www.embroidery.com/Hemingworth-RecycleDiscount.ec
We hope this helps!
~Heather
info@embroidery.com
Embroidery.com does not offer any pixie patterns for download in PDF format, Janee. Sorry about that.
~Heather
info@embroidery.com
My account has been charged in full, received smaller items but not the Monster Hoop. Please advise when it may ship.
Hi, Stephany. We're sorry for your trouble. I have replied to the email you also sent us with an update on this missing item.
~Heather
info@embroidery.com
I just ordered three items from the personalized sale. Can you hold my order until the Witchy Stitchy needle minders come in? Thanks.
Betty Tucke
We will try to honor your request, Betty. I have added a needleminder to your order and moved it into "backordered" status. It has already been prepped for shipping, however, so our apologies if we're not able to do so.
~Heather
info@embroidery.com
I just purchased a Lenova thinkpad and downloaded a PES reader but it will not open files. I have a brother 1400Novis machine.
Hi, Brenda,
Thanks for the question. Are you using Chrome OS or Windows 10? Also, what Embroidery viewer are you using? The answers to these questions will help me know best how to be of assistance. Thanks!
~Leah L.
info@embroidery.com
Order is not expected to ship until November 30th. Will charge be made at that time on my card?
Hi, Linda. Yes, we generally wait to charge your card until right as we are shipping your order.
-Kylee Shaffer
info@embroidery.com
Hi, Debbie. Is this for a Janome Memory Craft 550E? As far as I can see, we do not currently offer any hoops that are compatible with that machine. Please let me know if there is anything else I can do for you!
-Kylee Shaffer
info@embroidery.com
Hi Nora. Thanks for contacting Embroidery.com. We're sorry you're having trouble. Did you download it zipped? If so, please try again unzipped, as follows:
Download Instructions (single files):
1) Login at Embroidery.com.
2) Hover over "Hello [Your Name] (Account)" at the top of the page.
3) Click on "My Designs."
4) Click on the design you want to download.
5) Click on "Details/Download." You will see a list of files in various formats.
6) On a Mac, click on the file in your format and then choose "save" or "okay" if prompted; otherwise, your file will automatically save to your computer. You'll need to drag it from your computer and drop it onto your stick/thumb drive.
7) Repeat for any additional designs.
If that doesn't work, which embroidery machine do you have? I'd like to check on the compatibility of this design with your machine.
~Heather
info@embroidery.com
Placed an order this morning Sep.10 , email says shipping out Oct .13 ?
Hi, Valerie. Thanks for your call; it was nice speaking to you. We would expect your order to ship today, 9/10/2020, now that we have cancelled the backordered item. Please let me know if you need anything else; otherwise, have a nice day!
~Heather
info@embroidery.com
Hello from Denmark!
I bought the EZ Floor Stand, FS001UPC: 843,219,046,663th and I'm very happy with the set. But it is not true when it is said that everything fits everything. The EZ Floor Stand can only be adjusted down to 24 inches. It would be nice with extra cross bares that are not that long.
Sincerely
Irene c
Hi Irene
What I mean when I say everything works with everything is that any size EZ Stitch Scroll Rod can work with any size EZ Stitch Side Bar. Our EZ Stitch Floor Stand was designed specifically for Large projects using Scroll Rods 24" up to 48". I apologize if this was unclear, I will go check out my description and make any updates needed. Now even though the smallest it will go is 24" does not mean you can't use it for smaller projects. I currently have an 18" wide project on my Floor Stand now.
For smaller projects I use our Tomorrow's Treasure Lap Stand which comes with 20" Scroll Rods. I have used scroll rods from 18" up to 30" with my Lap Stand Legs. With smaller scroll frames under 18", I just hold the scroll frame in my hands. You should check out my Video Blog on two handed stitching I show how I hold the scroll frame in hand as well as how to stitch two handed on scroll frames from 6" up to 30".
I hope this all makes sense let me know if you have any other questions. Here is the link to that video.
https://www.embroidery.com/help.ec?docid=3578&efid=4185
need help finding my serial number on a new purchase of Embrilliance Essentials
I'm sorry but I think you're contacting the wrong company. You have not ordered any Embrilliance software through Embroidery.com that I can locate. Please contact the company you ordered from. If you ordered directly through Embrilliance, a link to their contact page follows:
https://embrilliance.com/
~Heather
info@embroidery.com
Hi, Jill. I show that you sucessfully made payment today, 7/29/2020. Please let us know if you have further questons.
~Heather
info@embroidery.com
I need a Foot Pedal attached to the plug in to a Janome memory craft 5000, if you do not carry this plug in , would you be kind enough to point someone that may have one.
Hi, Linda. We don't carry such parts, but I think you could find that at Sewing Parts Online's website:
~Heather
info@embroidery.com
I have moved and have new address : when I changed these I lost my history
Hi, Irene. You have two accounts with Embroidery.com. I have combined both accounts under your Comcast address so you can access your prior purchases.
~Heather
info@embroidery.com
I am extremely dissapointed that your machine embroidery designs do not come in .vp3 format. You have lots of adorable designs I can not use
Many of our designs do actually come in .VP3 format, Laura. If there are any that you're not seeing if .VP3 format, please email me which one(s) at heather@embroidery.com and we'll be happy to get them added in .VP3 format.
~Heather
info@embroidery.com
I have been trying to order 7 skeins of DMC floss for over 30 minutes, without success. This is the most confusing shopping sight I have been on, I give up!!
We're sorry you found the site confusing. Thank you for the feedback.
~Heather
info@embroidery.com
Irene C.
Date: February 18, 2021
Order: 1124505
Hi Embroidery!
The Visa card I used for this order has been replaced with a new one due to expiration. Should I cancel the order and re-order with the new Visa card?
Sincerely
Irene Christensen