We will try to honor your request, Betty. I have added a needleminder to your order and moved it into "backordered" status. It has already been prepped for shipping, however, so our apologies if we're not able to do so.

~Heather
info@embroidery.com

Hi, Brenda,

Thanks for the question. Are you using Chrome OS or Windows 10? Also, what Embroidery viewer are you using? The answers to these questions will help me know best how to be of assistance. Thanks!

~Leah L.
info@embroidery.com

Hi, Linda. Yes, we generally wait to charge your card until right as we are shipping your order.

-Kylee Shaffer

info@embroidery.com

Hi, Debbie. Is this for a Janome Memory Craft 550E? As far as I can see, we do not currently offer any hoops that are compatible with that machine. Please let me know if there is anything else I can do for you!

-Kylee Shaffer

info@embroidery.com

Hi Nora. Thanks for contacting Embroidery.com. We're sorry you're having trouble. Did you download it zipped? If so, please try again unzipped, as follows:

Download Instructions (single files):

1) Login at Embroidery.com.
2) Hover over "Hello [Your Name] (Account)" at the top of the page.
3) Click on "My Designs."
4) Click on the design you want to download.
5) Click on "Details/Download." You will see a list of files in various formats.
6) On a Mac, click on the file in your format and then choose "save" or "okay" if prompted; otherwise, your file will automatically save to your computer. You'll need to drag it from your computer and drop it onto your stick/thumb drive.
7) Repeat for any additional designs.

If that doesn't work, which embroidery machine do you have? I'd like to check on the compatibility of this design with your machine.

~Heather
info@embroidery.com

Hi, Valerie. Thanks for your call; it was nice speaking to you. We would expect your order to ship today, 9/10/2020, now that we have cancelled the backordered item. Please let me know if you need anything else; otherwise, have a nice day!

~Heather
info@embroidery.com

Hi Irene

What I mean when I say everything works with everything is that any size EZ Stitch Scroll Rod can work with any size EZ Stitch Side Bar. Our EZ Stitch Floor Stand was designed specifically for Large projects using Scroll Rods 24" up to 48". I apologize if this was unclear, I will go check out my description and make any updates needed. Now even though the smallest it will go is 24" does not mean you can't use it for smaller projects. I currently have an 18" wide project on my Floor Stand now.

For smaller projects I use our Tomorrow's Treasure Lap Stand which comes with 20" Scroll Rods. I have used scroll rods from 18" up to 30" with my Lap Stand Legs. With smaller scroll frames under 18", I just hold the scroll frame in my hands. You should check out my Video Blog on two handed stitching I show how I hold the scroll frame in hand as well as how to stitch two handed on scroll frames from 6" up to 30".

I hope this all makes sense let me know if you have any other questions. Here is the link to that video.

https://www.embroidery.com/help.ec?docid=3578&efid=4185

I'm sorry but I think you're contacting the wrong company. You have not ordered any Embrilliance software through Embroidery.com that I can locate. Please contact the company you ordered from. If you ordered directly through Embrilliance, a link to their contact page follows:

https://embrilliance.com/contact-us

~Heather
info@embroidery.com

Hi, Jill. I show that you sucessfully made payment today, 7/29/2020. Please let us know if you have further questons.

~Heather
info@embroidery.com

Hi, Linda. We don't carry such parts, but I think you could find that at Sewing Parts Online's website:

https://www.sewingpartsonline.com/janome-memory-craft-5000-sewing-machine-parts.aspx?sort.ss_cat_sort=desc&index=101

~Heather
info@embroidery.com

Hi, Irene. You have two accounts with Embroidery.com. I have combined both accounts under your Comcast address so you can access your prior purchases.

~Heather
info@embroidery.com

Many of our designs do actually come in .VP3 format, Laura. If there are any that you're not seeing if .VP3 format, please email me which one(s) at heather@embroidery.com and we'll be happy to get them added in .VP3 format.

~Heather
info@embroidery.com

We're sorry you found the site confusing. Thank you for the feedback.

~Heather
info@embroidery.com

We are very sorry but we do not offer payment via PayPal at this time, Lenore.

~Heather
info@embroidery.com

Hi Dorothy. Thanks for writing and for the kind words about our site. We do not have any current coupon codes to give out. Those usually come from sources such as a friend who might give you a gift certificate. Thanks for the question.

~Heather
info@embroidery.com

Thank you for the messages, Amber. Our apologies for the delay. We have been very busy helping other customers. We are able to assist you and are sending you an email and voicemail with more information on how we can resolve your issue. Please watch for those.

~Heather
info@embroidery.com

Thanks for you the question, Kim. The disk you received with your order is just a small CD with the designs you ordered on it. It will work in most tray style CD drives. Just place it into the center of your CD tray (usually you can drop it right into the recessed area) with the silver side down. Your computer will read it as it will any traditional CD. If you have a slot style CD drive, you may need to purchase an adapter ring. ALTERNATELY, you can simply download the designs from Embroidery.com instead and skip using the CD altogether. (See instructions below.)

~Heather
info@embroidery.com

Download Instructions (entire order):

1) Login at Embroidery.com.
2) Go to "My designs" under your name on our home page.
3) Click on one of the designs you would like to receive, and you will see the option to download one of its formats.
4) To download all of the designs in one zip file click "view or download all items in order"
5) This will give you the order number.zip. Click on that.
6) Next choose the machine embroidery format you would like to have for the order.
7) This will create the zip file for you, and you can then click on the "Download Zip File" icon which appears.
8) After you do that, the image "delivering zip file" will appear. Now you just need to check your downloads folder, and there will be your zip file of embroidery designs.
9) You will then right click on the file to find your "extract" or "unzip" option.
10) This last step will look a little different on your computer, depending on which unzipping software is normally used, but just look for the word "extract", and you will find what you need.

Download Instructions (single files):

1) Login at Embroidery.com.
2) Hover over "Hello [Your Name] (Account)" at the top of the page.
3) Click on "My Designs."
4) Click on the design you want to download.
5) Click on "Details/Download." You will see a list of files in various formats.
6) Right click on the file in your format and choose "Save Link As" or "Save Target As". Select your Flash Drive/USB Stick (or other location you'd like to save to) from the list. Click "Save." (If you're on a Mac, do this instead: click on the file in your format and then choose "save" or "okay" if prompted; otherwise, your file will automatically save to your computer. You'll need drag it from your computer and drop it onto your stick/thumb drive.)
7) Repeat for any additional designs.

Hi, Carol. I am seeing our numbers in full above. If you are looking elsewhere, please clarify. Our numbers follow:

Phone
Local: (435) 755-0486
Toll Free: (800) 428-7606

You have NOT placed any orders with Embroidery.com at this time. If you still want your order, you will need to try it again, either online or by calling us (see numbers above). CORRECTION: I now see that you have two accounts with Embroidery.com. I have deactivated the duplicate account and do see that you successfully ordered with us on 5/2/2020. I will email you a copy of your order confirmation. Your order is expected to be shipped on or around 5/21/2020, as we indicated when you placed your order.

~Heather
info@embroidery.com