Hi Melinda,

Thanks for checking! DIME does all of the troubleshooting for the Snap Hoops. You can contact them at 888-739-0555 or email them at [email protected]. Have a good day!

Thank you very much for checking in. I didn't get any message, so I appreciate you reaching out again. I will definitely contact the number you supplied...Thanks again

You're welcome. Have a good day!

That's great to hear, Linda!

Hi Susan,

I believe we talked on the phone as well. But hopefully the manufacturer of the hoops, DIME, was able to help you with answering this question. Have a great day!

I'm not so sure that you can do this. Do you not have an arm for your Designer ll? Or your Epic?

I'm sorry but I don't know, Topher. I'd recommend checking with Husqvarna/Viking our a Husqvarna/Viking dealer to be sure:

http://www.husqvarnaviking.com/Contact-Us

~Heather
[email protected]

I have been using the L bobbin. What is the difference between A and the L?

Hi, Linda. Thanks for the question. In general, the Type A and L have the same diameter but have different widths. The Type A is approximately 11.7mm wide and the Type L is approximately 8.9mm wide. I hope that helps clarify. Please let us now if you need any further questions.

~Heather
[email protected]

Luba I'm going to an Applique Getaway in TX, and the lady who sells is going to be there to demonstrate.

Yes I love embrilliance!

Hi, Luba. Thanks for the question. Yes, we would recommend the Embrilliance software for you.

~Heather
[email protected]

Oh yes I use it a lot!

Yes, the Designer Epic is able to read .HUS files. Thanks for the question, Kitty.

~Heather
[email protected]

Yes, I bought mine in 2017. I loved it. However, my first one was a lemon, and I had to fight with Husqvarna for a replacement. Just as fluke. It kept going off right in the middle of my embroidery. When I mentioned the Lemon Law, they replace it that afternoon. My new one works like a dream! I have different size hoops that I use a lot! This is my second Viking. I bought the first computerized sewing machine in 1981 and it still works, a 6690. I put over $15,000 through it. I was a seamstress from home. I made all the designs for Hancock Fabrics too! I just bought a Pacesetter PS500 to play with by brother and love it too!

That's great to hear, Charlotte. Thanks for the feedback.

~Heather
[email protected]

I'm glad you're enjoying your machine, Ann!

~Heather
[email protected]

Yes, I bought mine in 2017. I loved it. However, my first one was a lemon, and I had to fight with Husqvarna for a replacement. Just as fluke. It kept going off right in the middle of my embroidery. When I mentioned the Lemon Law, they replace it that afternoon. My new one works like a dream! I have different size hoops that I use a lot!

Yes, I bought mine in 2017. I loved it. However, my first one was a lemon, and I had to fight with Husqvarna for a replacement. Just as fluke. It kept going off right in the middle of my embroidery. When I mentioned the Lemon Law, they replace it that afternoon. My new one works like a dream! I have different size hoops that I use a lot!

I have the EPIC and love it.

What are some of your favorite features?

You can use any usb, the big touch screen, the size of the hoop 360x260 is my favorite hoop.

Thanks, Doris! That's great information for anyone looking.