hi Patricia
First, is the bx one from embroidery. com? i so , we can replace it for you.
if not, I have a few ideas. Check that th problem bx is unzipped or extracted.
You may need to Change your file view to troubleshoot further. Enabling file extensions on the view will help you determine if there is a problem with the file type.
Patricia F.
Help I have a .bx file that won't install in embrilliance essentials. I installed other .bx but this one won't.