Hi, Hayley. We received this same request via email and will be emailing you in response to your request.

~Heather
info@embroidery.com

Hi, Bianka. Thanks for the request. I am emailing you more information. Please watch for my email.

~Heather
info@embroidery.com

Hi Kimberly. It was nice chatting with you earlier via our Live Chat. I have sent you the return authorization information we discussed. Please let us know if you have further questions.

~Heather
info@embroidery.com

Hola, Romayra. Lo siento, pero no sé qué patrón estás preguntando. ¿Puede darnos más información para que podamos ayudarlo?

Gracias,

~Heather
info@embroidery.com

Hi, Dunia. Thanks for the message. I am emailing you with some information. Please watch for an email from heather@embroidery.com

~Heather
info@embroidery.com

Yes, Nancy, you can. Both of your recent orders are within our 30 day return policy. To arrange a return, please email me your order #, along with which threads you'll be returning, and I'll send you a return authorization number and return instructions. Please email: heather@embroidery.com.

~Heather
info@embroidery.com

Hi, Jan. The message you read below is not current information. All Embrilliance software bought through Embroidery.com now comes with a 90 day money back guarantee. Thanks for the question.

~Heather
info@embroidery.com

Hi, Tonya. We're sorry we made an error on your order. I am sending you an email directly with some assistance.

~Heather
info@embroidery.com

thank yoiu for such quick response. I absolutely love this thread and love the design of the cap and the protective features. thank you for correcting my order...

You're welcome, Tonya. Thanks for the feedback.

~Heather
info@embroidery.com

Yes, you can order from us by phone, Wendy. Our number is (435) 755-0486.

~Heather
info@embroidery.com

Hi, Verenia. Thanks for the question. Yes, you may return the baby pink 818 as long as it is in new condition and as long as it is within 30 days of your purchase. I will email you some return instructions.

~Heather
info@embroidery.com

We're very sorry but per our hand embroidery return policy, hand embroidery patterns are non-returnable:

"Due to copyright and the fragile nature of hand embroidery items, purchases of all hand embroidery patterns are final. No refunds will be given on hand embroidery patterns."

We're very sorry for the inconvenience.

~Heather
info@embroidery.com

Pam, we will be sending you the 902 VD Garnet & 958 Dk Seagreen. We have canceled the 815 MD Garnet from your order. Please let us know if you have any questions.

~Heather
info@embroidery.com

Hi, Pamla. Thanks for contacting us. I can cancel the order for the 815 MD garnet. Do you still want the 958 Dk Seagreen you had also ordered?

~Heather
info@embroidery.com

Hi, Bernice. We can refund you for the software if you are unhappy with it and it is within 30 days of your order. Please email your request to info@embroidery.com.

~Heather
info@embroidery.com

I was just getting ready to order this program and you told me 90 day trial and return if totally could not make it work. This woman above is saying 30 days? Which is correct? Need an answer asap... as I can order it directly from Emmbrience Essentials and theirs says 90 days.

Hi, Linda. Thanks for the questions.

We are located in Logan, Utah, USA. Most items take approximately 5-7 days for arrival, but we do have faster options available at checkout, if you desire.

A few items, including the Monster Snap Hoops, will come from Designs in Machine Embroidery in Manana, Texas. They have similiar shipping options.

I hope this helps.

~Heather
info@embroidery.com

Hi, Sandra. Yes, they are intended for use with embroidery machines. I can send you information on returning you bobbins. Can you confirm that these items are in new condition?

~Heather
info@embroidery.com

Yes there is, Kathleen. I can exchange for the correct size. Please let me know which design it is and which size you'd like to exchange for. Also, please confirm that you have deleted the file in the wrong size. After that, I can go ahead and exchange the items.

Thanks,

~Heather
info@embroidery.com

Thanks Heather, I believe the size I need for my machine is The 18 Count for SUD 9343. I have deleted the all files for original order . Awaiting your replyThanks again Kathleen

Thanks, Kathleen. I have made the exchange and the smaller 18 Count design is now in your My Designs page at Embroidery.com, available for you to download at any time:

https://www.embroidery.com/mydesigns.ec

Please let me know if I can assist you further.

~Heather

info@embroidery.com

Hi I have just been into my designs and the large one is the only one showing? Not certain what to do. Kathleen

Hi, Kathleen. I have checked and I made the exchange correctly, but I made a NEW order instead of adding it to your original order, so you'll need to go to that order INSTEAD of your original order. Sorry for the confusion.

https://www.embroidery.com/mydesigns.ec?OrderID=98...

~Heather

info@embroidery.com

Hi Sorry , but when I click on the new order 981268 it still comes up at the SUD 9343 14 count which is the large one again. Regards Kathleen

Oops, I'm so sorry about that, Kathleen! Try again. I think I've got it fixed now.

Thanks,

~Heather
info@embroidery.com

Thanks Heather I have it and looking forward to doing the design. Thanks again for all your help. Kathleen

yes please. Thank you so much.

Okay, thanks, Melissa. I am emailing it to you now.

~Heather
info@embroidery.com

Hi, Melissa. I think you mis-understood what you are ordering. The item you ordered is a digital file for an embroidery machine that can be saved to a computer or flash drive from our website and transferred to an embroidery machine. Embroidery.com does not sell pre-made patches. If you'd like a refund request form, please let me know and I will email you a copy.

~Heather
info@embroidery.com

Hi, Bette. Thanks for the message. The Snowman TP buttons are available for you to download at any time from the My Designs page at Embroidery.com:

https://www.embroidery.com/mydesigns.ec

Please let us know if we can help you further at this time.

~Heather
info@embroidery.com

Hi, Lauri and thanks for the question. If you own an embroidery machine and are looking for a nice monogram, we carry a lot of options. I recommend adding the wedding date in your embroidery software or with the fonts built in to your machine. Here's a link to the monograms we carry:

https://www.embroidery.com/Machine-Embroidery-Alphabets-and-Monograms.ec

If you're instead looking for someone to do the embroidery for you, follow this link and look under the section "Embroidery Companies' Sites."

https://www.embroidery.com/help.ec?docid=264

~Heather
info@embroidery.com