Hi, Sandra. We're sorry to hear of your trouble on that. Is the hoop the "Sticky Hoop - Babylock /Brother / LS6 5" x 7" (Clamp Down)"? If so, it should be compatible with your machine.
We would recommend contacting the company you purchased from (as it does not appear to be us at Embroidery.com) or the manufacturer itself, DIME (Designs in Machine Embroidery), for more information. If you decide to contact DIME, here's how to reach them:
Please let us know if you need further assistance.