HOW MAY WE HELP YOU?

Hi Irene,

Here's a stitch calculator that you can put the stitch numbers in, and it'll give you the measurements. https://embroidery.com/xStitchCalc.ec?xCount=28&xH... Also on the calculator you can put in the fabric and count. It will give you the fabric options we have on the side or down at the bottom of the page. The options are in colored squares, so you'd just click the colored square you like. It'll tell you under the measurements what the name of the fabric is and the count. Please let us know if you have any other questions. Have a good day!

Hi Jeanne!

Thank you for your kind reply and advice which I have followed. Even though I don't like aida, I have gone back this fabric anyway.

Sincerely

Irene

You're welcome!

Hi Sheri,

Unfortunately, the large hornet design was on the website in error. We don't have license to sell it, so we had to cancel your order. We have refunded you and I sent you a refund email the middle of last week. You should have received the refund by now. If you want to see the refund email please look for an email from [email protected] Sorry for the inconvenience.

Hi Annette,

We're looking into where your package is at, but so far it's looking like it's still in transit. I sent you an email as well. Please look for an email from [email protected] Have a great day!

Hi Bellinda,

Which projects were you looking for?

Hi Jessica,

Yes, we deliver internationally. I am also replying to your email on where to find the shipping costs. Please look for an email from [email protected] Have a great day!

Hello Gloria,

I've verified that the design files are correct, and can send them to you.

Hi Rena,

I'm sorry to hear that the envelope wasn't sealed, but glad to hear that the pattern was good! I looked at your order and the pattern was the only product on the order. I didn't see a needle minder on layaway from a past challenge. But I looked at your email history from us, and the only stitch challenge emails I see are ones sent about the Summer 2022 Challenge. The needle minders are only given at the Witchy Stitchy and Love to Stitch Challenges. For the summer challenge you would have received merits. As long as you received the merits then you received what we give for the summer challenge. Donnett will send out an email with the Witchy Stitchy 2022 Challenge trophy page link next week. If you click that you participated at that link, then you'll for sure get an email with the needle minder information when we have them ready. Have a great day!

Thank you for your prompt response, Jeanne and your explanation regarding the various challenges offered throughout the year and the needle minder information. Looking forward to the great programs offered to keep us motivated as stitchers and the large selection of supplies patterns and advice offered through your program.

You're welcome!

I confirmed that the postings to the group are private. There may be some other explanations on why the posts appear on your feed. I have emailed some additional information.

Hi Annette,

I noticed that you're in South Africa. So that's pretty normal to have it take a couple of weeks before a package is delivered, since we're in the USA. It appears from the tracking that the package was dropped off at the international shipping drop off center for the USA on 10/04/2022. I'd suspect it'll be a few more weeks before it's delivered, since it has to go through customs as well. Due to it being an international package we don't have very good access to the tracking, once it's left our country. So we can't find much information on where it's at currently. I'd recommend contacting your local postal service, to see if they'll call you before they deliver it. Sorry for the inconvenience. Have a good day.

Hi Donna,

Thanks for checking! DIME sells all of the replacement parts, so you'd need to contact them to get the green adhesive felt. Their phone number is 888-739-0555 and their email is [email protected] Have a great day!

I would back stitch in a light grey; your snowman will stand out with dimension.

Hi Rhoda,

Sorry for the slow response. But I looked around and I don't see that we sell Aunt Martha Embroidery transfer designs. I have done a pattern where there was off white embroidery floss used on white fabric. But with that pattern they had another color close by, so that you could see the white on white stand out. So you could do something like that possibly. Do you have pattern to look at? That could help a lot.

Hi Sandra, for keeping your applique edges from fraying, I suggest using a fusible on the applique fabric itself, such as Fuse Me. Here's a video that shows how it works
https://www.embroidery.com/FAQ-dime-fuse-me?efid=1...

Hi Sharon,

Which embroidery software are you using? Workflow is a little different in each software.

my block piecer. I can't get anyone to help me. I want to try reloading iy, but that will be my last copy to use. If it doesn't work, then i am sol. Can you send me a current download that i can try?

Hi Sharon,

Thanks! This software I don't have any experience with myself, but I can tell you that even though you're out of copies, you can call the company, explain the situation, and get more copies if you run out. They are only limiting it to prevent piracy, which isn't what you are doing at all. Here's the number to call if you're afraid you will run out of access: (888) 739-0555.

And I know a few likely places for help:

If you're on Facebook, you might find helpful folks who are using the software in the Dime Inspirations software group there: https://www.facebook.com/groups/dimesoftware

Here's the Youtube playlist about My Quilt Embellisher and My Block Piecer

There are some PDF downloadable books you can buy to walk you through My Block Piecer if you prefer that:
https://www.shop.dzgns.com/search?type=product&q=my+block+piecer*
Dime also offers software learning one-on-one sessions. They're not free, but here's the information: https://inspiredbydime.com/pages/software-educatio...

The software is My Block Piecer by Eileen Roche.

Thanks!

Hi Antoinette,

I forgot to mention that yes there are some compatible hoops that we sell, to the Babylock Destiny 2. The hoops that are compatible with that machine are the Snap Hoop LM3 4" x 4", LM1 5" x 7", LM8 6" x 10" and LM5 7" x 12". Here's a link to the Snap Hoops, if you're interested in purchasing one of them. https://embroidery.com/DIME-Snap-Hoops

Hi Antoinette,

Thanks for letting us know! I have cancelled your order, so it won't be shipped. I sent you an email as well, with the cancellation information. Please look for an email from [email protected] Have a great day!

Hi Amy, I just left you a voicemail, about making a payment. If you still need help please call us at (435) 755-0486 or (800) 428-7606. Have a great day!

You're welcome!

Hello Carolina, Thanks for contacting us. I've sent you an order confirmation that includes a clickable link to download your order. If you experience difficulty past that point, please tell me what happens.

Hi Kathy,

Thanks for the question! I just checked one of our sources and yes the Class 15 / A Style bobbin is compatible to the Innovis 1600 E. Have a great day!

Hi Diane,

Thanks for checking! I just sent you an email with some information on your question here. Please look for an email from [email protected] Have a great day!

Hi Louise, Is there something we can assist you with?