HOW MAY WE HELP YOU?

Hi Sandra, for keeping your applique edges from fraying, I suggest using a fusible on the applique fabric itself, such as Fuse Me. Here's a video that shows how it works
https://www.embroidery.com/FAQ-dime-fuse-me?efid=1...

Hi Sharon,

Which embroidery software are you using? Workflow is a little different in each software.

my block piecer. I can't get anyone to help me. I want to try reloading iy, but that will be my last copy to use. If it doesn't work, then i am sol. Can you send me a current download that i can try?

Hi Sharon,

Thanks! This software I don't have any experience with myself, but I can tell you that even though you're out of copies, you can call the company, explain the situation, and get more copies if you run out. They are only limiting it to prevent piracy, which isn't what you are doing at all. Here's the number to call if you're afraid you will run out of access: (888) 739-0555.

And I know a few likely places for help:

If you're on Facebook, you might find helpful folks who are using the software in the Dime Inspirations software group there: https://www.facebook.com/groups/dimesoftware

Here's the Youtube playlist about My Quilt Embellisher and My Block Piecer

There are some PDF downloadable books you can buy to walk you through My Block Piecer if you prefer that:
https://www.shop.dzgns.com/search?type=product&q=my+block+piecer*
Dime also offers software learning one-on-one sessions. They're not free, but here's the information: https://inspiredbydime.com/pages/software-educatio...

The software is My Block Piecer by Eileen Roche.

Thanks!

Hi Antoinette,

I forgot to mention that yes there are some compatible hoops that we sell, to the Babylock Destiny 2. The hoops that are compatible with that machine are the Snap Hoop LM3 4" x 4", LM1 5" x 7", LM8 6" x 10" and LM5 7" x 12". Here's a link to the Snap Hoops, if you're interested in purchasing one of them. https://embroidery.com/DIME-Snap-Hoops

Hi Antoinette,

Thanks for letting us know! I have cancelled your order, so it won't be shipped. I sent you an email as well, with the cancellation information. Please look for an email from [email protected] Have a great day!

Hi Amy, I just left you a voicemail, about making a payment. If you still need help please call us at (435) 755-0486 or (800) 428-7606. Have a great day!

You're welcome!

Hello Carolina, Thanks for contacting us. I've sent you an order confirmation that includes a clickable link to download your order. If you experience difficulty past that point, please tell me what happens.

Hi Kathy,

Thanks for the question! I just checked one of our sources and yes the Class 15 / A Style bobbin is compatible to the Innovis 1600 E. Have a great day!

Hi Diane,

Thanks for checking! I just sent you an email with some information on your question here. Please look for an email from [email protected] Have a great day!

Hi Louise, Is there something we can assist you with?

Hi Marcia,

Thanks for checking! We just posted the In the Hoop Wallet design files, since you asked about it. From what I understand we don't sell the thread pack anymore, but we do sell the design files at this link. https://embroidery.com/product.ec?productID=153008 Please let us know if you have any other questions. Have a great day!

Hi Megan,

Thanks for checking. I got your email as well, and have updated your email address on file to the one you requested. You should be good to sign in now, with that email address. Have a great day!

Hi Candice,

Thanks for the question. We're located in Logan Utah. Have a great day!

Hi Gabriel,

Thanks for reaching out to embroidery.com! It sounds like you're interested in setting up a wholesale account. I have sent you an email with our requirements for setting up a wholesale account. Please look for an email from [email protected] Have a great day!

Hi Kathy,

Welcome to machine embroidery! You can use any of the Embrilliance software and Embroidery Toolshed on your machine. Here's a link to the Embrilliance softwares. https://embroidery.com/Embrilliance?efid=3628 And here's a link to Embroidery Toolshed as well. https://embroidery.com/EmbroideryToolShed?efid=124... Please let us know if you have any other questions. Have a great day!

Hi Pauline, if the last machine you listed is a Quattro, then LM2, LM7, LM1, LM14, LM8 LM5 are compatible with it in Snap Hoops.

In Sticky Hoops:
LS3 , LS2, LS1, LS14, LS8, LS5, LS7 should be compatible.

Hi Pauline,

Thanks for checking. I just checked our recently updated compatibility chart from DIME. Unfortunately, there is not a Snap Hoop that is compatible for one of these machines. I would recommend contacting DIME directly, since they're the manufacturer. To see if they're planning to make compatible hoops for these machines. Their phone number is 888-739-0555. Have a good day!

i,m trying to purchase from you having a very very hard time what should i do loretta s you have my phone number please call me thank you

Hi Loretta,

I believe that I talked to you on the phone already, so hopefully everything is good now. Have a great day!

Hi Janette,

You'll probably need some scrap material to work this one out. The machine will only allow you to put as many letters in as will fit the 4inch space. The letters come in three different sizes S,M,L. My Brother machine has a similar lettering setup. Touch the lettering icon, and then you'll see the lettering choices. I'm not sure you can do multiple lines at a time (my machine does), but I know you can do words, at least one line at a time. Touch a letter, and then experiment with the other keys. One will let you choose the size, another will let you space, another will probably give you a carriage return. It's a little clunky to do multiple lines with the limited screen area available, so try one word first, and stitch it out when you think you have it right. The stitching comes after you have selected all the lettering; it doesn't stitch as soon as you touch a letter, so you have some room to experiment before stitching. I'll look about for some more helps on this issue.

Thank you...I will try one step at a time like you suggest.

I found something that might be helpful. It has lettering instructions starting on page 49.https://www.google.com/url?sa=t&source=web&rct=j&u...

Hi Vicki,

Sounds good, I'm glad it showed up that it was marked. Yes, it has been acting up on this challenge and not showing everyone that they marked it as completed. Normally it is setup to show the person that they marked it as complete. Have a great day!

Hi Vicki,

It sounds like you figured it out. But if it ever is not showing up we have a quick way of checking, so it's not a problem to ask us. Have a great day!