HOW MAY WE HELP YOU?

Hi Michelle,

I am so glad you could take advantage of this great price on Valdani thread! However, I am sorry to hear that you have been having trouble receiving the discount. I went ahead and refunded you the price for one of your purchased threads. In the future, make sure to check the deal to see if there is a SewPrize code. If it has one, entering that code at checkout will ensure that you receive the deal you are hoping for. I recommend subscribing to our email list so that you don't miss out on future sales or SewPrizes. I hope this information helps! Let us know if you have any further questions, and have a great day.

-Leah W.
[email protected]

Hi Mary, I sent you a direct email to resolve your question. Check your email for it, and we'll get your needle minder to you asap. Thanks!

Trista
Customer Service

Hi Barbara,

Thanks for stopping in at Embroidery.com. You're invited to our next virtual machine embroidery event:

Edge to Edge

I'm glad it helps Erin, we appreciate you at Embroidery.com.

Hi Judy, What's happening when you try?
Here is a help page that can walk you through the process:

https://inspiredbydime.com/pages/download-install-...

Hello Jean, Thanks for reaching out.

I've sent email to you that contains attachments for the bell wallhanging order.

On 1-click download for the entire order, nothing happens at first, but then you are prompted to select the format you want, and the 1-click download then becomes available.

Thank you Carol, what a wonderful comment. We're happy to be of service.

You'll either need to hire an embroidery digitizer to do that for you or use digitizing software such as Embrilliance StitchArtist.

Can you tell me how to make embroidery hoop art selling process

Perhaps you could rephrase what you are wanting to learn.

Elaine, thank you for following up. Here is a link to the replay:

https://www.embroidery.com/event.ec?eventID=2159&eventSessionID=3982

Hi Jane,

You are supposed to be able to tighten the fabric by loosening and tightening the knobs. Here's a video from Donnett on how to get good tension on the frames. At about 4:50 minutes she is showing how to put tape on the fabric, but she's mentions some tips on tension. She also talks more about tension at about 9:00 minutes, and that part goes on for awhile. https://embroidery.com/attach-ezstitch-tape-for-fa...

If you still need help after watching this video you can email me at [email protected]. Best of luck, and have a great day!

Hi JoAnn,

Thanks for reaching out to embroidery.com! There is another way to save the designs to your USB stick or download. Here's instructions on how to do that from your account.

Download Instructions (entire order):

1) Login at Embroidery.com.
2) Go to "My designs" under your name on our home page.
3) Click on one of the designs you would like to receive, and you will see the option to download one of its formats.
4) To download all of the designs in one zip file click "view or download all items in order"
5) This will give you the order number.zip. Click on that.
6) Next choose the machine embroidery format you would like to have for the order.
7) This will create the zip file for you, and you can then click on the "Download Zip File" icon which appears.
8) After you do that, the image "delivering zip file" will appear. Now you just need to check your downloads folder, and there will be your zip file of embroidery designs.
9) You will then right click on the file to find your "extract" or "unzip" option.
10) This last step will look a little different on your computer, depending on which unzipping software is normally used, but just look for the word "extract", and you will find what you need.

Download Instructions (single files):

1) Login at Embroidery.com.
2) Hover over "Hello [Your Name] (Account)" at the top of the page.
3) Click on "My Designs."
4) Click on the design you want to download.
5) Click on "Details/Download." You will see a list of files in various formats.
6) Right click on the file in your format and choose "Save Link As" or "Save Target As". Select your Flash Drive/USB Stick (or other location you'd like to save to) from the list. Click "Save." (If you're on a Mac, do this instead: click on the file in your format and then choose "save" or "okay" if prompted; otherwise, your file will automatically save to your computer. You'll need drag it from your computer and drop it onto your stick/thumb drive.)
7) Repeat for any additional designs.

Hi Barbara,

I just checked your account, and I don't see any orders in your order history. I am wondering if you possibly ordered your designs from another embroidery company? I'd recommend looking around for any old receipts, or bank statements, to see what the company name was for where you ordered these designs from previously. If you need any assistance figuring out which company it was then you can email me at jeanne@embroidery. Have a good day!

Hi Kathleen, that might depend on your machine, and whether it's a multi-position hoop. Without knowing all that, I would suggest the 36" hoop in order to accommodate the 33" dimension of the project.

this is a hand project not machine

Hi Kathleen,

Sorry about the confusion. I'm guessing you're referring to the EZ Stitch Frames. We recommend that you purchase the frame size based off of the width. If it's 33" width, then I'd say that you need 36" Frame Set. Or 36" rods if you are purchasing the parts separately. Please let us know if you have any other questions. Have a great day!

Hi Bernedia,

Thank you for writing in. I think you must be talking about using one of the Embrilliance programs. I don't see an order from you, so I'm not sure which one. Perhaps Express or Essentials? It's true that you can type fonts rather than importing one letter at a time -- for some fonts. Basically, for the typing to work, you need two parts:

1. The Embrilliance Express or Essentials

2. a font in .bx format.

If your fonts are in a stitch format such as .pes, .sew, hus for example, the program will allow you to import them one letter at a time. If you have the font in .bx, the program will let you type with the font and then save a finished stitch file in .pes, sew, hus or other machine embroidery format so that you can stitch your composed lettering.

Most people will begin by asking the providers that they purchased the fonts from if they have a .bx available. Often times they do have one they can provide to you.

Hi Tamara,

I just replied to your email. Please look for an email from [email protected]. Have a great day!

Hi Kathleen,

Those designs from 2006 actually didn't include separate outlines for the applique material. In those days, I think we just placed the applique and then cut after the tack-down. But I can suggest a way to create an applique piece outline if you have software:
https://www.embroidery.com/create-a-printable-appl...
There is a separate PDF for the Cactus Punch Snow design pack that I'll send you. Is that the one you were wanting more instructions on?