BBB Accredited Business

© 2024 Embroidery Central


Accessibility Statement for Embroidery.com

This is an accessibility statement from Embroidery Central, Inc..

Measures to support accessibility

Embroidery Central, Inc. takes the following measures to ensure accessibility of Embroidery.com:

  • Include accessibility throughout our internal policies.
  • Provide continual accessibility training for our staff.
  • Assign clear accessibility goals and responsibilities.
  • Actively entreat our customers for suggestions on how to improve their user experience.
  • Recruit participation in the Visual Accessibility Project to provide descriptions for website images.
  • Use large images in search results.
  • Use website design that accomodates large font sizes when scaled.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Embroidery.com meets most of the requirements for WCAG 2.1 level AA compliance, with improvements being made daily.

Feedback

We welcome your feedback on the accessibility of Embroidery.com. Please let us know if you encounter accessibility barriers on Embroidery.com:

We try to respond to feedback within .

Technical specifications

Accessibility of Embroidery.com relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Embroidery.com , there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Embroidery.com:

  1. Comments and questions from users.: Uploaded images may not have text alternatives because we cannot ensure the quality of contributions. We monitor user comments and typically repair issues within 2 business days.
  2. Embedded or imported third party content: Some embedded video or images might not include close captioning or descripted alternative text. This is because some content is displayed on Embroidery.com, but resides on a server outside of Embroidery Central's ability to update. We are removing or updating outdated content and choosing content sources with better accommodation practices. Some referenced media, such as YouTube, has automatic accessibility options. Click on "Open in YouTube" and view video directly at the YouTube website..
  3. Outdated projects, blogs, articles, product descriptions, and sample images : Images within archive of projects, blogs, articles that do not have alternative descriptive text for images because much of this content was created prior to advances in technology or our understanding how it works. We are actively removing outdated content and updating alternative image descriptons. The embroidery community is also assisting through the Visual Accessibility Project. Meanwhile, be patient with us or consider using an Artificial Intelligence powered screen-reader which describes images even though an ALT tag is not present. You may also call us at (800) 428-7606 where you will receive assistance from a live customer service representative..

Assessment approach

Embroidery Central, Inc. assessed the accessibility of Embroidery.com by the following approaches:

  • Self-evaluation with assistance from website accessibility developer tools and user feedback.

Formal complaints

Please contact us at [email protected] or (800) 428-7606 with any accessibility needs not met by our website.

 


Shelly B.

I’m shopping for embroidery needle

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Leah W.

Hi Shelly,

Thank you for letting us know! We have a great selection of needles which you can find here. If you need help locating a specific type of needle, feel free to let me know! Thanks again for reaching out. Please let me know if you have any other questions and have a great day.

Leah W.
[email protected]

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Saddam a.

Saddam
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Kirsten S.

Hello, and thanks for visiting Embroidery.com. Is there something with which we can assist you?

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John L.

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Kirsten S.

Thanks for visiting our web site. If you have any questions, please contact us by email at [email protected] or leave a comment on one of our pages.

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Anna A.

Last Spring I purchase the tea towel embroidery design Sweetie Pi from Austin Sew. They told me the design is loaded into my account. Until a few minutes ago, I did not have an account. How do I retrieve my purchased design?

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Kirsten S.

Thanks for visiting our web site. If you have any questions, please contact us by email at [email protected] or leave a comment on one of our pages.

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Kirsten S.

Hi Anna, Thanks for your question. Unfortunately Embroidery.com isn't affiliated with Austin Sew, so I can't assist you directly. However, here's a contact link for Austin Sew that you can use to obtain help with this issue. https://austinsewing.com/pages/contact-us

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Arlene P.

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Kirsten S.

Hi Arlene,

thanks for visiting Embroidery.com. Is there something with which we can assist you?

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