Accessibility Statement for Embroidery.com

This is an accessibility statement from Embroidery Central, Inc..

Measures to support accessibility

Embroidery Central, Inc. takes the following measures to ensure accessibility of Embroidery.com:

Include accessibility throughout our internal policies.
Provide continual accessibility training for our staff.
Assign clear accessibility goals and responsibilities.
Actively entreat our customers for suggestions on how to improve their user experience.
Recruit participation in the Visual Accessibility Project to provide descriptions for website images.
Use large images in search results.
Use website design that accomodates large font sizes when scaled.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Embroidery.com meets most of the requirements for WCAG 2.1 level AA compliance, with improvements being made daily.

Feedback

We welcome your feedback on the accessibility of Embroidery.com. Please let us know if you encounter accessibility barriers on Embroidery.com:

Phone: (800) 428-7606
E-mail: [email protected]
Visitor Address: 775 West 1000 North, Logan, UT 84321

We try to respond to feedback within 2 business days.

Technical specifications

Accessibility of Embroidery.com relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

HTML
CSS
JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Embroidery.com , there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Embroidery.com:

Comments and questions from users.: Uploaded images may not have text alternatives because we cannot ensure the quality of contributions. We monitor user comments and typically repair issues within 2 business days.
Embedded or imported third party content: Some embedded video or images might not include close captioning or descripted alternative text. This is because some content is displayed on Embroidery.com, but resides on a server outside of Embroidery Central's ability to update. We are removing or updating outdated content and choosing content sources with better accommodation practices. Some referenced media, such as YouTube, has automatic accessibility options. Click on "Open in YouTube" and view video directly at the YouTube website..
Outdated projects, blogs, articles, product descriptions, and sample images : Images within archive of projects, blogs, articles that do not have alternative descriptive text for images because much of this content was created prior to advances in technology or our understanding how it works. We are actively removing outdated content and updating alternative image descriptons. The embroidery community is also assisting through the Visual Accessibility Project. Meanwhile, be patient with us or consider using an Artificial Intelligence powered screen-reader which describes images even though an ALT tag is not present. You may also call us at (800) 428-7606 where you will receive assistance from a live customer service representative..

Assessment approach

Embroidery Central, Inc. assessed the accessibility of Embroidery.com by the following approaches:

Self-evaluation with assistance from website accessibility developer tools and user feedback.

Formal complaints

Please contact us at [email protected] or (800) 428-7606 with any accessibility needs not met by our website.

Linda Y.

I cannot download my design ??? Your site is very difficult

02/06/23 12:44 pm MST

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Jeanne E.

Hi Linda,

Here's some download instructions that might help.

Download Instructions (single files):

1) Login at Embroidery.com.
2) Hover over "Hello [Your Name] (Account)" at the top of the page.
3) Click on "My Designs."
4) Click on the design you want to download.
5) Click on "Details/Download." You will see a list of files in various formats.
6) Right click on the file in your format and choose "Save Link As" or "Save Target As". Select your Flash Drive/USB Stick (or other location you'd like to save to) from the list. Click "Save." (If you're on a Mac, do this instead: click on the file in your format and then choose "save" or "okay" if prompted; otherwise, your file will automatically save to your computer. You'll need drag it from your computer and drop it onto your stick/thumb drive.)
7) Repeat for any additional designs.

Please let us know if you still need help after following these instructions. Have a good day!

02/06/23 12:46 pm MST

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Molly L.

12/21/22 08:37 pm MST

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donna p.

I hope I submitted my registration in correct area.

09/06/22 12:51 pm MST

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Jeanne E.

Hi Donna,

I see an account for you, so it looks like you registered correctly. Although it looks like your registration date was in 2018. So I'm wondering were you possibly trying to register with another website?

09/06/22 01:11 pm MST

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Luce T.

Pourquoi je ne peux pas payer par paypall?

07/30/22 07:27 pm MST

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Jeanne E.

Hi Luce,

Thanks for reaching out to embroidery.com! I will send you some information, on how to pay through PayPal. Please look for an email from [email protected] Have a good day!

08/01/22 12:35 pm MST

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Joan F.

looking for embroidery design with text

"Lean on each other's strength Forgive each other's weakness" machine embroidery

05/03/22 09:35 am MST

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Kirsten S.

Hi Joan, there are many embroidery designs with lettering available at embroidery.com.

Is there a particular theme that we can help you find?

05/03/22 02:05 pm MST

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Wendy O.

where is the participation needle minder found for #ilovetostitch2022

02/22/22 01:36 pm MST

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Jeanne E.

Hi Wendy,

Thanks for reaching out to embroidery.com! The Love to Stitch 2022 needle minder isn't available until after the Love to Stitch challenge ends, at the end of February. You'll need to mark that you completed the challenge on the Love to Stitch 2022 Trophy page. That page should be available within the next week or so. And you need to be sending in pictures of your work, to Donnett as well. It takes some time to total everything, since we get a lot of participants. But as long as you mark that you participated when the trophy page becomes available, and you send your pictures to Donnett, then you'll get an email with the Sew Prize # for the needle minder. But it will be at least a month to total everything, so you'll get an email maybe by early April. Please let us know if you have any other questions. Have a great day!

02/22/22 01:58 pm MST

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Joy D.

02/10/22 08:18 am MST

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