Hi, Charis. I'm sorry but you're question is above my personal knowledge. I'd recommend contacting Elna for assistance if you think the issue is related to transferring the design to the machine. If you think the issue is related to your digitizing, I'd recommend contacting the manufacturer of Digitizing Jr.
~Heather
[email protected]
CHARIS H.
Thanks for your speedy reply, yes I found the same online to but that doesn't tell how to get a line design to machine with stitches. Sent for a digitizer Jr v5.5 not able to get stitches on a plain heart shape.