How do I download my designs?These are the steps to get your embroidery design to your Embroidery Machine:
Go to Embroidery.com and access the "My Designs" (download center) section. You can choose between downloading individual embroidery designs (less technical) or all designs at once in a ZIP file (more efficient for many designs). Ensure that you download the format compatible with your Embroidery Machine. When you click on the file, it will be automatically downloaded.
Locate the downloaded file(s) in your DOWNLOADS folder on your computer.
Copy the individual embroidery files from your DOWNLOADS folder (or from the ZIP file in your downloads folder) to your USB thumb drive. If you have downloaded a ZIP file (which looks like a folder with a zipper), make sure to copy the individual files, not the ZIP file itself, to your USB thumb drive.
Take the USB thumb drive with your embroidery files to your Embroidery Machine.
If you ran into trouble during these steps, here are answers to the most common questions:
Frequently Asked Questions:
I've clicked on the file from Embroidery.com, why don't I see it?When you click on the file link from Embroidery.com, you may see a brief message or animation in your browser. Embroidery files are small, so the download happens quickly. Depending on your browser, the filename may appear at the bottom of the screen or as a download icon at the top right. Your browser may offer a shortcut to access the downloads folder, but if not, you can locate your DOWNLOADS folder directly using File Explorer (windows) or Finder (Mac).
Ok, I've found the downloads folder, but why don't I see the embroidery files?
The downloads folder can contain many files. To locate the embroidery files easily, sort the files by date, so the newest files are at the top.
Avoid trying to open (double-clicking) an embroidery file directly. Instead, copy it to your USB thumb drive. Without embroidery software installed on your computer, such as Embrilliance or Tool Shed, your computer won't know how to display an embroidery file correctly. It may try to open the file in Adobe Reader or Word, resulting in scrambled text or an error message
I see the file in the downloads folder, how do I copy it to my USB thumb drive?There are several ways to copy the file to your USB thumb drive:
Use this technique for greatest success: Locate a USB thumb drive that you know works with your embroidery machine, preferably one that already contains an embroidery file that you have used in the past. Copy the new embroidery file to the same folder as other embroidery designs. They should have the same extension (ie: PES, VP3, EXP etc). When you insert the USB thumb drive in your embroidery machine, they should appear together when viewed from your embroidery machine. This technique addresses several potential issues: 1) Ensures that the USB thumb drive is compatible with the machine. Some thumb drives may have a greater capacity or different format than allowed by the embroidery machine., 2) Ensures the embroidery file is the correct format and resides in a folder that the Embroidery Machine recognizes.
If you have followed this tecnique and the pattern still doesn't appear. Make sure that the dimmensions of the embroidery design are not too large for your embroidery machine's sewing area.
Embroidery Software such as Embrilliance Essentials, or Embroidery Tool Shed can be helpful in diagnosing the problem. If it loads in your embroidery software then try saving it out in a format and size compatible with your embroidery machine. Hint, Embrilliance Essentials can be used for Free. Just download directly, skip entering the serial number and the program will run in Express Mode. You can view embroidery files but will not be able to save them.
If downloading is "for the birds and the nerds", we can mail your designs to you on CD or USB Drive
Hi Susan,
I can definitely see how that would be more helpful. Here is a quick 2- minute video with some information about how to download all the designs within one order. If it doesn't work for you, please let me know and I can help you trouble shoot some more. Have a very Happy New Year!
Leah W.
[email protected]
How do i download a file that I got in an email? It was not from a company but an individual. It is a jpg or pdf. I am making sweatshirts for a person who has a small family restaurant and has this file for embroidering on is shirts. My machine uses PES and I was going to change the file to work for me.
thank you in advance for your help.
Cindy
Hi Cindy,
Thank you for reaching out with your question. You will need to have the image turned into an embroidery file by a digitizer. We recommend Universal Digitizing for this job. I hope this helps! Please let me know if you have any questions, and have a great day.
Leah W.
[email protected]
I am unable to download the Tool Shed on my Dell computer with Windows 10 nor my Chromebook.It does not appear in the download file. How do I access? I am reluctant to buy other items if this is an issue. [email protected]
Hi Linda,
I apologize for the slight delay in my response. Here is a video about the downloading process that I made to help you. If it does not resolve the issue, there are definitely other things we can try. Specifically, sometimes Google Chrome has settings turned on that block certain file downloads, but they can be turned off. Once we solve the problem, it should be a piece of cake to download this and future purchases. Please let me know if the problem persists, and I will be sure to help you find another solution. Thanks! Have a great day.
Leah W.
[email protected]
my virus protection stopped the download Virus detected
What file format were you trying to download (ie: PES, EXP etc). The warning is likely a false positive. An embroidery file cannot spread a virus on its own because it is a passive data file. A virus payload must be ACTED upon by an application or process that executes computer code. The data in embroidery files is specific to stitch positions, stitch properties, color pallets etc. Thy do not contain Macros or any other commands that can be executed by a windows process. If a virus payload were attached to an embroidery file, it would most likey prevent the embroidery file from being read by your embroidery machine. This isn't to say that a file with a common embroidery extension (such as PES, EXP, DST, HUS, VP3, XXX etc) cant be malware. It just means that it cant be both malware and a working embroidery file. If your embroidery machine loads the file as expected then you can be sure the file is safe.
Susan M.
How do you download the .zip file of all your designs in an order? 62.1 kb gets downloaded, and then I get the message Couldnt download - Network issue. This has been happening for nearly a week now, and the downloads always stop at 62.1 KB. I can download individual designs without a problem, but it would be much easier if I could download the whole order at once.