Hi, Nancy. Thanks for contacting Embroidery.com. Designs can go missing when you create a new account rather than updating your existing account with your new email address. In this case, we have been able to locate both accounts, confirmed that your information matches, and combined the two accounts together. In short, your accounts are combined under your Gmail address and you may go to the My Designs page at Embroidery.com at any time to download the German Shorthair Pointer design. I hope this helps. Please let us know if you have further questions.
~Heather
[email protected]
Nancy W.
I purchased this design on 11/26/05 and it currently does not show in My Designs or in thumbnails, my son has a new german shorthair puppy and I would like to use this design on a Christmas gift, I have just updated my email since I am now retired, please advise to [email protected]